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Al Anakah

Return & Refund Policy

7-Day Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 7 days of delivery for a full refund or exchange.

✅ Hassle-free returns within 7 days

Return Eligibility

To be eligible for a return, items must meet the following conditions:

✅ Eligible for Return:

  • Unused and in original condition
  • Original packaging intact
  • All tags and labels attached
  • Invoice/receipt included
  • Accessories and free gifts returned

❌ Not Eligible for Return:

  • Used or worn items
  • Damaged packaging
  • Missing tags or accessories
  • Intimate apparel & cosmetics
  • Customized products

How to Return

1

Contact Customer Support

Call us at +880 1886007827 or email contact@alanakah.com with your order number.

2

Get Return Approval

Our team will verify your request and provide a return authorization number.

3

Pack the Item

Securely pack the item in its original packaging with all accessories.

4

Schedule Pickup

We'll arrange a free pickup from your address within 1-2 business days.

5

Get Your Refund

Once we receive and inspect the item, your refund will be processed within 7-10 business days.

Refund Process

  • 💳Refunds are processed to your original payment method
  • ⏰Processing time: 7-10 business days after item received
  • 💰Full refund including product price (shipping charges may apply)
  • 📧You'll receive email confirmation once refund is issued

Exchange Policy

Want to exchange for a different size or color? No problem! Follow the same return process and place a new order for the item you want. We'll process your exchange as quickly as possible.

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us immediately (within 24 hours of delivery)
  • Provide photos of the damaged item and packaging
  • We'll arrange immediate replacement or full refund
  • No questions asked - customer satisfaction is our priority!

Contact Us

For any return or refund queries:

📧 Email: returns@alanakah.com

📞 Phone: +880 1886007827

⏰ Hours: 9 AM - 9 PM (7 days a week)

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