Al-Anakah

Agreement to Terms

By accessing and using Al-Anakah website, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms & Conditions, please do not use our services.

Use of Website

You agree to:

Provide accurate and current information
Maintain the security of your account
Not use the website for illegal purposes
Not interfere with website operations
Comply with all applicable laws

Account Registration

To make purchases, you must create an account. You are responsible for:

Maintaining confidentiality of your password
All activities under your account
Notifying us of unauthorized use
Providing accurate registration information

Orders & Payment

Order Acceptance: All orders are subject to availability and confirmation of the order price.

Payment: Payment must be made in full before order processing. We accept multiple payment methods including bKash, Nagad, cards, and COD.

Pricing: Prices are in Bangladeshi Taka (BDT) and may change without notice. Promotional prices are valid for limited time only.

Order Cancellation: We reserve the right to cancel orders for reasons including product unavailability, errors in pricing, or fraudulent activity.

Product Information

We make every effort to display product colors, images, and descriptions accurately. However, we cannot guarantee that your device's display will accurately reflect the actual product color or appearance. Products may vary slightly from images shown.

Shipping & Delivery

Delivery times are estimates and not guaranteed
Risk of loss passes to you upon delivery to the carrier
You must inspect packages upon delivery
Report damaged/missing items within 24 hours

See our Shipping Policy for detailed information.

Returns & Refunds

We offer a 7-day return policy for most products. Conditions apply:

✓ Items must be unused and in original packaging
✓ Refunds processed within 7-10 business days
✓ Some items are non-returnable (cosmetics, intimate apparel)
✓ Custom/personalized items cannot be returned

Read our full Return Policy for details.

Intellectual Property

All content on this website (text, images, logos, designs) is the property of Al-Anakah and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

Limitation of Liability

Al-Anakah shall not be liable for:

• Indirect or consequential damages
• Loss of profits or revenue
• Data loss or corruption
• Business interruption
• Third-party claims

Our total liability shall not exceed the amount you paid for the product.

Prohibited Activities

You may NOT:

Use automated systems to access the website
Attempt to gain unauthorized access
Reverse engineer or decompile software
Upload viruses or malicious code
Impersonate others or misrepresent affiliation
Collect user information without consent

Governing Law

These Terms & Conditions are governed by the laws of Bangladesh. Any disputes shall be resolved in the courts of Dhaka, Bangladesh.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Continued use of the website constitutes acceptance of modified terms.

Contact Information

For questions about these Terms & Conditions:

📧 Email: legal@alanakah.com

📞 Phone: +880 1886007827

📍 Address: 123 Main Street, Dhaka, Bangladesh

By using Al-Anakah, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.